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Oracle 1z0-1196-25 Exam Syllabus Topics:

Topic
Details

Topic 1

• Understanding Financial Transactions: This section of the exam measures the skills of a Billing Analyst and covers how customer balances are calculated and maintained through service agreements and financial transactions. It includes how different transactions are generated and verified to ensure financial accuracy.

Topic 2

• Starting and Stopping Service: This section of the exam measures the skills of a Customer Service Representative and covers the process of initiating and terminating service agreements. It explores how the system manages service transitions and supports customer service flows through guided interactions and system actions.

Topic 3

• Understanding Credit and Collections Capabilities: This section of the exam measures the skills of a Collections Officer and covers how the system uses automated processes to prompt debt recovery. It explains key concepts such as payment arrangements and pay plans, which help manage overdue balances.

Topic 4

• Searching and Viewing Customer and Device Related Information: This section of the exam measures the skills of a Customer Service Representative and covers how to navigate the application screens, use advanced search features, and configure portals so users can access specific customer or device-related data efficiently.

Topic 5

• Maintaining Device Information: This section of the exam measures the skills of a Device Management Specialist and covers the structure and function of measuring components and their connection to devices. It includes configuring device and measuring component types and managing them through their lifecycle.

Topic 6

• Understanding Measurements and Performing Validation
• Editing
• Estimation (VEE) Processing: This section of the exam measures the skills of a Metering Analyst and covers the process of loading and processing measurement data, including how validations are applied and the role of VEE groups and rules in managing initial measurements and ensuring data integrity.

Topic 7

• Configuring Rates: This section of the exam measures the skills of a Rate Designer and covers the structure of rate schedules, including the setup of charges and configuration of rules that influence billing results. It ensures understanding of how each rate component impacts the final bill.

Topic 8

• Maintaining Customer Information: This section of the exam measures the skills of a Functional Consultant and covers how to manage customer records, particularly their demographic and geographic data. It also includes how service points are linked with devices, how installation details are tracked, how customers set notification preferences, and how service agreements and usage subscriptions are used in billing.

Topic 9

• Describing the Customer to Meter Product: This section of the exam measures the skills of a Functional Consultant and covers the overall scope of the Customer to Meter product, including its core purpose and how it operates across different utility functions. It also evaluates understanding of how various components share transactional functions and how shared objects are managed across the system.

Topic 10

• Creating and Managing Payments: This section of the exam measures the skills of a Payments Administrator and covers the processing of payments from start to finish. It includes understanding different payment components and configuring systems to accept and reconcile payments from various sources.

Topic 11

• Maintaining Asset Information: This section of the exam measures the skills of an Asset Administrator and covers the setup and tracking of assets, including asset types, components, and specifications. It ensures understanding of how assets are classified and managed within the system using appropriate configurations.

Topic 12

• Creating and Managing Bills: This section of the exam measures the skills of a Billing Analyst and covers the lifecycle of billing, including how bills, segments, and off-cycle bills are created and maintained. It also reviews usage calculation entities, rule configurations, and how meter read changes affect billing adjustments.

Topic 13

• Initiating and Managing Service Orders and Field Activities: This section of the exam measures the skills of a Field Operations Coordinator and covers the full process of handling orchestrated service orders and field activities, from creation to completion. It focuses on extending configurations to support various customer-related field operations.

 

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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
Bill segment calculation lines are the source of some details that can be printed on a customer's bill. These lines are a snapshot of how the system calculated the bill segment amount. What can cause multiple bill segment calculation lines to be produced for a rate calculation rule for a bill segment calculation header?

• A. Change in proratable bill factor value in rate version calculation group for rate schedule during a billing period
• B. Change of proratable rate schedule during a billing period
• C. Change of proratable rate version calculation group for rate schedule and proratable bill factor value in rate version calculation group during a billing period
• D. Nothing - there can be only one bill segment calculation line
• E. Change of proratable rate version calculation group for rate schedule during a billing period

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter,bill segment calculation linesdetail how a bill segment's amount is calculated based on the rate calculation rules. Multiple calculation lines can be generated when there are changes in the rate structure during a billing period that affect proration. The Oracle Utilities Customer to Meter Configuration Guide specifies thata change in the proratable rate version calculation group for a rate schedule and a proratable bill factor value in the rate version calculation group during a billing period(Option D) can cause multiple bill segment calculation lines. This occurs because the system must prorate the charges for different periods within the billing cycle, creating separate lines for each applicable rate or bill factor.
The other options are incorrect:
Option A: A change in the rate schedule itself is not typically proratable within a single billing period; it would result in a new bill segment, not multiple calculation lines.
Option B: Multiple calculation lines can be produced, so this is incorrect.
Option C: A change in the bill factor value alone may not necessitate multiple lines unless combined with a rate version change.
Option E: A change in the rate version calculation group alone is insufficient without the additional impact of a proratable bill factor change.
Thus, the correct answer isD, as it accurately describes the conditions leading to multiple calculation lines.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Rate Calculation and Bill Segment Calculation Lines Oracle Utilities Customer to Meter Implementation Guide, Chapter: Rate Configuration

 

NEW QUESTION # 22
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?

• A. They control whether a rate is to be called to calculate an adjustment amount.
• B. They control the valid Adjustment Profiles that adjustment types can belong to.
• C. They control how adjustments appear on a customer's bills.
• D. They control the valid Service Agreement (SA) Types that adjustments can be linked to.
• E. They can default an Adjustment Amount to adjustments.

Answer: A,C,E

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anAdjustment Typedefines the characteristics and rules for creating adjustments, which are financial transactions that modify a service agreement's balance. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into Adjustment Types:
Statement A: They control how adjustments appear on a customer's bills.This is correct.
Adjustment Types specify how adjustments are presented on bills, including descriptions, formatting, and whether they are shown as separate line items or aggregated.
Statement C: They can default an Adjustment Amount to adjustments.This is correct. Adjustment Types can be configured to default a specific amount (e.g., a fixed $50 credit), simplifying the creation of standard adjustments.
Statement D: They control whether a rate is to be called to calculate an adjustment amount.This is correct. Adjustment Types can define whether a rate schedule is used to calculate the adjustment amount (e.g., for usage-based adjustments) or if a fixed or manual amount is applied.
The Oracle Utilities Customer to Meter Configuration Guide elaborates that Adjustment Types are highly configurable, allowing utilities to tailor adjustments to specific business needs, such as promotional credits, error corrections, or regulatory fees. These settingsensure that adjustments are processed consistently and integrated with billing and financial systems.
The other statements are incorrect:
Statement B: They control the valid Adjustment Profiles that adjustment types can belong to.This is incorrect, as Adjustment Profiles are not a standard concept in the system; approval profiles may exist, but they are not controlled by Adjustment Types.
Statement E: They control the valid Service Agreement (SA) Types that adjustments can be linked to.This is incorrect, as SA Types are associated with adjustments indirectly through account or service agreement configurations, not directly via Adjustment Types.
Practical Example:A utility creates an Adjustment Type for a "New Customer Credit" with a default amount of $25 (Statement C), configured to appear as a distinct line item on the bill (Statement A). The Adjustment Type also specifies that no rate calculation is needed (Statement D), as the amount is fixed. When applied to a service agreement, the adjustment reduces the balance by $25 and is clearly displayed on the customer's bill.
The Oracle Utilities Customer to Meter User Guide highlights that Adjustment Types streamline financial corrections and promotions, ensuring transparency and accuracy in customer billing.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Adjustment Types and Configuration Oracle Utilities Customer to Meter Configuration Guide, Section: Adjustment Processing Oracle Utilities Customer to Meter User Guide, Section: Managing Adjustments

 

NEW QUESTION # 23
Accounts are the entities for which bills are created. There must be at least one account for every customer.
What is the valid status for an account when the customer has moved out of all their properties and paid off all their debt?

• A. Inactive
• B. Stopped
• C. Account does not have a status
• D. Closed
• E. Pending Stop

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anaccountis the entity used for billing and financial tracking, and every customer must have at least one account. When a customer moves out of all their properties and pays off all their debt, the account's status is updated to reflect that it is no longer active. The Oracle Utilities Customer to Meter Configuration Guide clearly states that the valid status for such an account isClosed. The "Closed" status indicates that the account has no outstanding balances, no active service agreements, and no further activity is expected, effectively terminating the account's lifecycle.
The process of closing an account typically involves stopping all service agreements, ensuring all financial obligations are settled (e.g., final bills paid), and updating the account status to "Closed." This status prevents any new transactions or services from being linked to the account, ensuring accurate financial reporting and system integrity.
The Oracle Utilities Customer to Meter Implementation Guide further explains that the "Closed" status is a final state in the account lifecycle, used when the customer relationship is fully terminated. This is distinct from other statuses that reflect temporary or transitional states.
The other options are incorrect for the following reasons:
Option A: Account does not have a statusis incorrect, as all accounts in the system have a defined status to track their lifecycle.
Option B: Stoppedis not a standard account status; it may apply to service agreements but not accounts.
Option C: Inactiveindicates an account with no active services but potentially outstanding balances or future activity, not a fully settled account.
Option E: Pending Stopis a transitional status used when an account is in the process of being stopped, not when all debts are paid and services are terminated.
Practical Example:A customer moves out of their apartment, stops their electric and water services, and pays their final bills, resulting in a zero balance. The utility updates the account status to "Closed," preventing any new charges or services from being associated with the account. If the customer later returns as a new customer, a new account would be created rather than reactivating the closed one.
The Oracle Utilities Customer to Meter User Guide highlights that the "Closed" status is essential for managing customer churn, ensuring that inactive accounts are properly archived while maintaining historical data for audits or reporting.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Account Status Management Oracle Utilities Customer to Meter Implementation Guide, Chapter: Account Lifecycle Oracle Utilities Customer to Meter User Guide, Section: Managing Customer Accounts

 

NEW QUESTION # 24
A Landlord Agreement maintains a landlord's service reversion preferences. Which two statements are correct for landlord agreements?

• A. Reversion terms can be seasonal.
• B. The Landlord Agreement Type defines the reversion terms for a landlord agreement.
• C. Different reversion terms can be defined for each type of service.
• D. The Landlord Agreement check box on the tenant's service agreement being stopped indicates if a service agreement may be created against the landlord's account.
• E. Reversion terms are always applied to all types of service at a premise.

Answer: C,D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, aLandlord Agreementspecifies how utility services at a premise revert to the landlord's account when a tenant's service is stopped, ensuring continuity of service and accurate billing. The Oracle Utilities Customer to Meter Configuration Guide provides clarity on the characteristics of landlord agreements:
Statement B: Different reversion terms can be defined for each type of service.This is correct. The system allows landlord agreements to specify unique reversion terms for different service types (e.g., electricity, water, gas) at a premise, enabling tailored handling based on the service's characteristics or landlord preferences.
Statement D: The Landlord Agreement check box on the tenant's service agreement being stopped indicates if a service agreement may be created against the landlord's account.This is also correct. When a tenant's service agreement is stopped, a check box on the service agreement indicates whether a new service agreement should be created for the landlord's account, based on the landlord agreement's reversion rules.
The Oracle Utilities Customer to Meter Implementation Guide explains that landlord agreements are designed to automate service transitions in rental properties, reducing administrative overhead and ensuring that services remain active under the landlord's account when a tenant vacates. The flexibility to define service- specific reversion terms (Statement B) and the use of a check box to trigger landlord account actions (Statement D) are key features that support this process.
The other statements are incorrect:
Statement A: Reversion terms are always applied to all types of service at a premise.This is incorrect, as reversion terms can be service-specific, as noted in Statement B.
Statement C: The Landlord Agreement Type defines the reversion terms for a landlord agreement.This is incorrect, as reversion terms are defined within the landlord agreement itself, not the Landlord Agreement Type, which specifies general characteristics.
Statement E: Reversion terms can be seasonal.This is incorrect, as the system does not support seasonal reversion terms; terms are typically static or service-specific.
Practical Example:A landlord owns a multi-unit building with electric and water services. The landlord agreement specifies that electricity reverts to the landlord's account immediately upon tenant departure, while water remains off until the landlord requests reactivation. When a tenant's electric service agreement is stopped, thesystem checks the Landlord Agreement check box and creates a new service agreement for the landlord's account, ensuring uninterrupted electricity billing.
The Oracle Utilities Customer to Meter User Guide underscores that landlord agreements streamline property management for utilities, particularly in high-turnover rental markets, by automating service reversion and reducing service interruptions.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Landlord Agreement Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Service Reversion and Landlord Agreements Oracle Utilities Customer to Meter User Guide, Section: Managing Landlord Agreements

 

NEW QUESTION # 25
An implementation needs to set up a configuration that allows a service point to be used with various metered devices. This configuration should support interval, digital scalar, and analog scalar devices. How could this requirement be met?

• A. Configure one service point type, three measuring component types, and then configure the three valid measuring component types on the service point type.
• B. Configure one service point type, three device configuration types, and thenconfigure the three valid device configuration types on the service point type.
• C. Configure one service point type, one device type, three device configuration types, and then define these as valid options on the service point type.
• D. Configure one service point type, three device types, and then configure the three valid device types on the service point type.

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, aservice pointrepresents the location where utility services are delivered, and it must be configured to support variousmetered devices(e.g., interval, digital scalar, analog scalar). The Oracle Utilities Customer to Meter Configuration Guide explains that this requirement is met by configuringone service point type, three device configuration types, and then configuring the three valid device configuration types on the service point type.
TheService Point Typedefines the characteristics of service points, including which types of devices can be installed.Device Configuration Typesspecify the setup for devices, such as the number and type of measuring components (e.g., interval for smart meters, digital scalar for electronic meters, analog scalar for mechanical meters). By associating multiple Device Configuration Types with a Service Point Type, the system ensures that a service point can accommodate different device configurations over time, supporting the required flexibility.
For example, a Service Point Type for residential electric service might be linked to three Device Configuration Types: one for interval meters (smart meters with time-based readings), one for digital scalar meters (electronic meters with cumulative readings), and one for analog scalar meters (mechanical meters with cumulative readings). This configuration allows the service point to support any of these device types as needed, such as during meter upgrades or replacements.
The Oracle Utilities Customer to Meter Implementation Guide emphasizes that Device Configuration Types provide the granularity needed to support diverse metering technologies, while the Service Point Type ensures compatibility with the service delivery requirements.
The other options are incorrect:
Option A: Configure one service point type, three device types, and then configure the three valid device types on the service point type.This is incorrect, as Device Types define general device categories (e.g., electric meter) but lack the specific configuration details provided by Device Configuration Types.
Option C: Configure one service point type, three measuring component types, and then configure the three valid measuring component types on the service point type.This is incorrect, as Measuring Component Types definedata collection points (e.g., kWh, demand) but do not encompass the full device configuration.
Option D: Configure one service point type, one device type, three device configuration types, and then define these as valid options on the service point type.This is incorrect, as limiting to one Device Type reduces flexibility, and the correct approach focuses on Device Configuration Types.
Practical Example:A utility upgrading to smart meters configures a Service Point Type for electric service, linking it to three Device Configuration Types: interval (for smart meters), digital scalar (for existing electronic meters), and analog scalar (for older mechanical meters). When a smart meter is installed at a service point, the system references the interval Device Configuration Type, ensuring compatibility with the service point's requirements.
The Oracle Utilities Customer to Meter User Guide notes that this configuration supports seamless meter transitions, enabling utilities to manage diverse metering technologies without reconfiguring service points.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Service Point Type and Device Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Device Management Oracle Utilities Customer to Meter User Guide, Section: Configuring Service Points

 

NEW QUESTION # 26
......

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